charge!

We got our first bill for utilities today. Thank goodness we only have to pay for electricity, so it really wasn't a horrible bill. Pretty reasonable, actually. However, we noticed that our final bill was a bit higher than the charge for the actual electricity used. huh?

Turns out, we have to pay a $3 "Customer Service Charge." What?!? Since when is customer service something we pay a fee for? Isn't that something that should be inherent in every American company?

I'm also rather confused about when this supposed customer service took place. Maybe when we called them to ask how to switch the bill to our name? I guess that was a $3 question...

However, no matter how the bill was accrued, I would say it's more along the lines of a Customer Disservice Charge.